In the Netherlands, you pay nothing for shipping, no matter the size or weight of your order.
We have a 100% satisfaction guarantee. So you are not completely satisfied with your order which you can submit your order within 14 days of receipt for return. After confirming us you then have 14 days to send the item back.
Follow this procedure for return:
1) Take within 14 days (preferably within 3 days) after receipt of your order, please contact our Customer Service. Just send an email to firstname.lastname@example.org
- Invoice Number
- Reason for return (optional)
2) After the confirmation from us, you have 14 days to send the item back. Velmeld with the return the bank account that will receive the return amount.
3) Once we receive the items in good order, you will receive within a few days of confirmation. We will refund the amount as soon as possible but within 14 days after receipt of the returned refund to you.
Excluded from the right of return are gift certificates and special (by appointment) or customized products.